Press the 'F4' key to Enable 'Safe Mode'. How to enter 'Safe Mode' when booting the computer.Īs your computer restarts, press F8 (possibly a few times) to enter 'Safe Mode'Ī. However, if it still does this even in 'Safe Mode', then you should have the laptop looked at. Something on the computer is causing the problem and you will need to locate and remove it. Should you still have the problem, then try starting the computer in 'Safe Mode' and see if those options work in there. It happens.Īlso, you might want to check for updates to your drivers, including the Synaptics driver (if your device uses one). Check all the settings and make sure nothing is set to turn off.The Mouse Properties window will open.I am going to assume when you say both mouse and touchpad you mean an external mouse was connected and you still got the same problem.
